Privacy policy

Last updated: 7 July 2026

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1. About this Privacy Policy

This Privacy Policy explains how RedoxLabTech Pty Ltd collects, uses, stores and discloses personal information.

In this Privacy Policy, “RedoxLabTech”, “we”, “our” and “us” refer to:

RedoxLabTech Pty Ltd
ACN: 699 777 752
ABN: 48 699 777 752
Melbourne, Victoria, Australia
Email: info@redoxlabtech.com
Phone: +61 481 868 025

RedoxLabTech supplies electrochemical products, scientific materials, electrodes, cells, instruments, accessories and related technical sourcing support.

We aim to manage personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

This Privacy Policy applies when you use our website, contact us, submit an enquiry, request a quotation, place an order or otherwise interact with us.

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2. Personal information we collect

We may collect personal information reasonably necessary for our business activities, including:

• your name;

• email address and telephone number;

• organisation, university, company or institution;

• job title or role, if provided;

• product enquiries and interests;

• quotation and order details;

• billing and delivery information;

• payment and transaction information, excluding complete payment-card details handled directly by payment providers;

• communications sent through email, website forms, telephone, messaging services or social media;

• information provided by suppliers, manufacturers, distributors and business partners;

• website usage information, such as IP address, browser type, device type, pages visited and general location information.

We do not intentionally collect sensitive information unless it is reasonably necessary for a specific purpose and you have provided it voluntarily or its collection is otherwise permitted by law.

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3. How we collect personal information

We may collect personal information directly from you when you:

• submit a website form;

• request a quotation;

• contact us by email, telephone, WhatsApp or social media;

• request technical or product-selection support;

• place or discuss an order;

• communicate with us as a supplier, manufacturer, distributor or business partner;

• subscribe to updates or marketing communications;

• otherwise interact with our website or services.

We may also collect limited information from:

• suppliers, manufacturers, distributors and logistics providers;

• website, email, payment and other service providers;

• professional profiles, company websites and other publicly available sources;

• another person within your organisation where relevant to an enquiry or transaction.

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4. How we use personal information

We may use personal information to:

• respond to enquiries;

• identify suitable products;

• prepare and provide quotations;

• confirm availability, pricing and lead times;

• source products from suppliers and manufacturers;

• process and manage orders;

• arrange shipping, delivery and customs requirements;

• provide technical selection support and after-sales communication;

• manage supplier, manufacturer and distributor relationships;

• process payments and maintain transaction records;

• manage warranties, returns, complaints and disputes;

• improve our website, products and services;

• maintain business, accounting and taxation records;

• comply with legal and regulatory requirements;

• prevent fraud, misuse, security incidents and unauthorised activity.

We do not sell personal information.

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5. Disclosure of personal information

We may disclose limited personal information where reasonably necessary to:

• suppliers, manufacturers or distributors involved in responding to an enquiry or fulfilling an order;

• courier, freight, customs and logistics providers;

• website, domain, email, cloud-storage and IT providers;

• payment, banking, accounting and bookkeeping providers;

• professional advisers, including accountants, lawyers, consultants and insurers;

• government agencies, regulators, courts or law-enforcement authorities where required or permitted by law;

• another party involved in a proposed or completed sale, restructure or transfer of our business, subject to appropriate confidentiality arrangements.

We aim to disclose only the information reasonably necessary for the relevant purpose.

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6. Overseas recipients

Some suppliers, manufacturers, logistics providers and technology service providers may operate outside Australia.

We may disclose limited business-contact, enquiry, quotation, order or delivery information to overseas recipients where reasonably necessary to:

• obtain product information, pricing or availability;

• source or manufacture a product;

• prepare or fulfil an order;

• arrange international shipping or dropshipping;

• provide technical or after-sales support;

• operate our website, email, cloud-storage or other business systems.

The countries involved may vary depending on the relevant supplier, manufacturer, service provider or transaction and cannot always be identified in advance. You may contact us for further information about overseas disclosure relevant to a particular enquiry or order.

Where required by applicable law, we will take reasonable steps regarding the handling of personal information disclosed overseas.

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7. Cookies and website information

Our website may use cookies and similar technologies to:

• operate essential website functions;

• maintain website security;

• remember user preferences;

• understand general website traffic and performance;

• improve website content and user experience.

Cookies and analytics tools may collect information such as IP address, browser type, device type, pages visited, approximate location and time spent on the website.

You can manage or disable cookies through your browser settings. Some website functions may not operate properly when essential cookies are disabled.

Third-party website and analytics providers may process information in accordance with their own privacy policies.

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8. Marketing communications

We may send marketing communications where you have consented or where otherwise permitted by law.

Marketing communications will identify RedoxLabTech and provide a way to unsubscribe. You may also opt out at any time by contacting us at info@redoxlabtech.com.

We may continue to send non-marketing communications relating to current enquiries, quotations, orders, invoices, warranties, supplier discussions or other business matters.

Australian commercial electronic messages generally need appropriate consent, sender identification and a functional unsubscribe mechanism.

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9. Storage and security

Personal information may be stored in:

• website and email systems;

• cloud-storage services;

• accounting and business-management systems;

• customer, supplier and order records;

• physical or electronic business files.

We take reasonable administrative, technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include access controls, secure accounts, password protection, software updates and limiting access to information to people who reasonably require it.

No electronic transmission or storage system is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information we hold.

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10. Retention and deletion

We retain personal information only for as long as reasonably necessary for:

• the purpose for which it was collected;

• managing enquiries, orders, warranties and business relationships;

• accounting, taxation and record-keeping requirements;

• resolving complaints, disputes or legal claims;

• complying with applicable laws.

When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to any legal record-keeping obligations.

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11. Data breaches

If we become aware of a suspected data breach, we will assess and respond to it as reasonably appropriate.

Where required by applicable law, we will notify affected individuals and the relevant regulator.

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12. Access and correction

You may contact us to request access to personal information we hold about you or correction of information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding.

We will respond within a reasonable period. In some circumstances, access may be limited or refused where permitted by law, including where providing access would affect another person’s privacy, breach confidentiality or prejudice legal proceedings.

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13. Privacy complaints

If you believe that we have mishandled your personal information, contact us using the details below and provide sufficient information for us to review your concern.

We will assess the complaint and respond within a reasonable period.

If you are not satisfied with our response, you may seek advice or assistance from the relevant Australian privacy regulator where it has jurisdiction.

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14. Third-party websites

Our website may contain links to supplier websites, technical resources, social-media platforms or other third-party websites.

We do not control and are not responsible for the privacy, security or content practices of third-party websites. You should review the applicable privacy policy before providing personal information to a third party.

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15. Changes to this Privacy Policy

We may update this Privacy Policy as our activities, service providers or legal obligations change.

The latest version will be published on our website with the revised “Last updated” date.